The Future of Conversations,
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Stay ahead with insights on conversational AI and the evolving role of AI agents across industries.
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Top 5 Voice AI Trends Shaping CX in H2 2025
In the first half of 2025, the conversation around Voice AI was dominated by broader themes: agent deflection, LLM-powered response generation, and cost-saving automations. But H2? It’s about making it do more human things. Here are the top 5 trends shaping Voice AI and CX in H2 2025.
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Real-time tracking and proactive support with Wonderment + SigmaMind AI
SigmaMind AI now integrates with Wonderment to provide real-time order tracking, delivery updates, and branded post-purchase experiences for Shopify brands. The result: fewer “Where is my order?” tickets and smoother, proactive customer support.
Supercharge CX with AI: Boost CSAT & cut response time
D2C brands live or die by customer experience—but scaling fast, 24/7 support with lean teams is a constant struggle. AI is now the secret weapon, boosting CSAT, slashing response times, and automating up to 80% of support tasks. This blog explores how smart automation is transforming support from a cost center into a growth engine.