Gain Real-Time Visibility & Control
Empower your voice and chat AI operations with the most actionable analytics in the market. Call & Chat Analytics dashboard delivers deep insights into every conversation, system layer, and cost driver, letting your team diagnose, optimize, and scale with confidence.
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Full Visibility Into Usage, Quality, and Cost
Agent Activity Logs
View traces, logs, and timelines to debug faster and ensure reliable agent behavior.
Performance Monitoring
Track real-time operational health to spot bottlenecks and anomalies instantly.
Cost & Efficiency Insights
Tie usage to spend with clear breakdowns by call, channel, or service type.
Complete Voice & Chat AI Metrics
Total Call Minutes & Number of Calls
Instantly view usage, campaign reach, and engagement trends.
Average Cost per Call & Total Spend
Spot efficiency opportunities and manage budgets with day-by-day breakdowns.
Transferred Calls & Termination Reasons
Identify escalation needs, conversation drop-offs, and optimize transfer logic.
Call Duration & Call Source
Benchmark engagement and see which channels or agents drive the best outcomes.
Tool Calls & Integration Usage
See how often backend actions are triggered, helping diagnose flow changes and cost impacts.
Layered Cost Analytics
Drill into spend on telephony, LLM, speech AI, and platform fees - make evidence-based optimization decisions.
Total Messages & Chats per Chat/Ticket
Accurately quantify digital conversation workload, engagement, and agent effectiveness.
Intent Recognition & Tagging
Understand which user requests (cancellations, questions, issues) dominate volume, guiding process improvement.
Escalation & Drop-Off Insights
Spot where sessions escalate to humans or drop off, reducing friction and improving retention.
Ready to transform your call center?
More Conversations.
Less Manual Work.
Building from San Francisco, CA