Gain Real-Time Visibility & Control

Empower your voice and chat AI operations with the most actionable analytics in the market. Call & Chat Analytics dashboard delivers deep insights into every conversation, system layer, and cost driver, letting your team diagnose, optimize, and scale with confidence.

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SigmaMind AI's no-code Agent Builder lets you design conversational workflows across voice, chat, and email - with real actions, not just replies.Whether you're building for customer support, outbound sales, or post-purchase engagement, launch agents that resolve, escalate, and convert.

Beyond Cost: Diagnose, Benchmark & Optimize

Root Cause Analysis
Uncover operational pain points - whether it’s flow logic, spike in tool calls, or unexplained drop-offs-in real time.
Performance Benchmarking
Measure every release or agent update against clear historical baselines.
A/B Testing and QA
Run performance tests and dig into results, making optimization decisions with full context.
Developer & Ops Friendly
Metrics update instantly - no manual setup, so you can iterate, benchmark, and improve with total transparency.

Complete Voice & Chat AI Metrics

Total Call Minutes & Number of Calls
Instantly view usage, campaign reach, and engagement trends.
Average Cost per Call & Total Spend
Spot efficiency opportunities and manage budgets with day-by-day breakdowns.
Transferred Calls & Termination Reasons
Identify escalation needs, conversation drop-offs, and optimize transfer logic.
Call Duration & Call Source
Benchmark engagement and see which channels or agents drive the best outcomes.
Tool Calls & Integration Usage
See how often backend actions are triggered, helping diagnose flow changes and cost impacts.
Layered Cost Analytics
Drill into spend on telephony, LLM, speech AI, and platform fees - make evidence-based optimization decisions.
Total Messages & Chats per Chat/Ticket
Accurately quantify digital conversation workload, engagement, and agent effectiveness.
Intent Recognition & Tagging
Understand which user requests (cancellations, questions, issues) dominate volume, guiding process improvement.
Escalation & Drop-Off Insights
Spot where sessions escalate to humans or drop off, reducing friction and improving retention.

Frequently Asked Questions (FAQs)

What questions can I answer with Call & Chat Analytics?

Monitor cost spikes, early terminations, agent productivity, intent trends, escalation rates, and more - right inside your dashboard.

Which channels are supported?

Voice and chat metrics are both available, enabling true cross-channel visibility for operational and CX teams.

Can I filter or segment data?

Yes, flexible filters allow you to slice metrics by agent, template, campaign, custom date range, and timezone.

Is technical setup required?

None. Analytics populate automatically for all agents.

How does this help my team improve?

Spot problems fast, benchmark new strategies, and optimize every layer of voice and chat engagement for ongoing results.

Ready to build, launch, and scale your AI agent?

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