It's a visual, drag-and-drop builder that lets you create AI agents without writing code. You can build agents for voice calls, chat (like webchat or messaging apps), email workflows, and deploy the same logic across all channels.

You can visually design workflows by dragging and dropping nodes for each conversation step, then configuring branching logic and actions.

No. You can build basic flows by configuring nodes and defining logic in the UI. Developers can optionally extend functionality using custom tool calls or webhooks.

Yes. SigmaMind AI offers ready-to-use templates like FAQ bots, appointment schedulers, and order lookup agents that you can clone and customize.

Branch nodes evaluate conditions to decide the next step in real time. Jump nodes send the flow to another section for reusability. Use branch for decision-making, and jump to avoid repeating logic.

A wait node pauses the flow until a time delay or external event occurs. Use it for scheduling callbacks, waiting for email replies, or holding until an external update is received.

You build one flow and configure it differently per channel. For voice, use voice settings; for chat, use text or rich messages; for email, map to templates. The logic stays the same.

Function calling lets agents execute predefined functions or APIs during a conversation to fetch real-time data or trigger actions, enhancing agent capabilities beyond scripted dialogues.