Build 24/7 AI support agents across channels - voice, chat and email
From resolving FAQs to handling refunds, order updates, and escalations - build AI agents that deliver instant resolutions on any channel.
Brands and BPOs use SigmaMind to reduce ticket volume, improve CSAT, and bring down response and resolution times.
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Proven results with SigmaMind AI
Why choose SigmaMind AI for customer support
Omnichannel by Default
Agents work across voice, chat, and email.
Trained on Your Content
Upload help center articles, FAQs, SOPs, and ticket history.
No-Code Builder
Design workflows, escalation paths, and intent triggers in minutes.
Built-In Escalation Logic
Seamless human handoffs when needed
Built-in Analytics
Track CSAT, resolution times, ticket deflection, and escalation rates.
Integrated with Your Helpdesk
Works natively with Zendesk, Gorgias, Gladly, and more.
What you can automate with SigmaMind AI
How it works
Upload your knowledge base, help docs, ticket transcripts, and escalation flows
Step 2: Build and test
Use our drag-and-drop builder to create personalized workflows and fallback paths
Step 3: Launch across channels
Go live on your website, IVR, or email inbox
Step 4: Track and improve
Monitor deflection rate, CSAT, resolution time, and conversation quality
Frequently Asked Questions (FAQs)
Can SigmaMind AI agents handle customer support tasks like checking order status or processing returns?
Yes. SigmaMind AI agents can automate a wide range of customer support use cases - like checking order status, processing returns or exchanges, cancelling subscriptions, updating shipping addresses, or handling delivery issues. These flows can be built visually using our no-code agent builder and deployed across chat, voice, and email.
Can SigmaMind AI work across all customer touchpoints - chat, email, and voice?
Absolutely. Our AI agents are channel-agnostic by design. Once you've created a flow, it can be deployed across chat (web, Messenger, etc.), email (responding to customer emails in real time), and voice calls, without duplicating logic. This ensures a seamless support experience across platforms.
Is SigmaMind AI integrated with helpdesk tools like Gorgias and Zendesk?
Yes. SigmaMind AI comes with native integrations for Gorgias and Zendesk, enabling your agents to interact with tickets in real time. For example, if a customer emails you or chats through a helpdesk widget, SigmaMind AI can detect the intent, retrieve relevant data (like order history), and reply directly - either within the ticket thread or via the connected channel.
Can SigmaMind AI replace my live support team?
SigmaMind AI handles repetitive, high-volume queries like “Where’s my order?” or “Cancel my order?” so your human agents can focus on complex or high-emotion interactions. You define which issues the AI should handle and when to escalate to a live agent.
How much of my helpdesk workload can SigmaMind AI automate?
Many of our clients automate 50-60% of inbound support queries, especially when FAQs, macros, and SOPs are well-structured. By combining your past tickets, support documentation, and SigmaMind AI’s capabilities, you can significantly reduce response times and ticket volumes.
Will SigmaMind AI know when to escalate a conversation to a human agent?
Yes. You can configure escalation triggers based on specific keywords, customer sentiment, fallback thresholds (e.g., when the AI is unsure), or intent labels. Once triggered, the conversation can be handed off to a live agent within your helpdesk, or transferred to a voice/chat channel, depending on the setup.
How fast can I launch a customer support AI agent?
You can get started in as little as a single day using SigmaMind AI’s ready-to-use templates. Just sync your FAQs and SOPs, build your business logic into the no-code builder to configure a functional support agent tailored to your brand.
Can the AI agents respond in multiple languages?
Yes. SigmaMind AI supports multilingual agents that can automatically detect a customer’s preferred language and respond accordingly. This is ideal for global e-commerce brands or BPOs managing multilingual support environments.
Can AI agents personalize responses using customer data?
Absolutely. SigmaMind AI agents can pull data from your connected CRM, order management system, or helpdesk to personalize replies—for example, using the customer’s name, last order date, or subscription tier. This adds context and trust to each AI interaction.
Can SigmaMind AI agents respond in my brand’s tone and persona?
Yes. SigmaMind AI includes built-in settings to define your brand persona, tone of voice, and target customer demographics. Whether your brand is formal, friendly, playful, or empathetic—AI responses can be tailored accordingly. You can also configure preferences like language, region-specific expressions, and accent (for voice) to ensure a consistent brand experience across all channels.